/** Support widget and conversation styles. */

.support-widget {
  position: fixed;
  right: 18px;
  bottom: 86px;
  z-index: 96;
  display: grid;
  justify-items: end;
  pointer-events: none;
}

.support-close,
.support-launcher {
  pointer-events: auto;
  border: 1px solid var(--line-strong);
  color: var(--text);
  background: var(--surface);
  box-shadow: var(--shadow-lg);
  cursor: pointer;
}

.support-launcher {
  border-radius: 50%;
  display: grid;
  place-items: center;
  border-color: color-mix(in srgb, var(--accent) 70%, var(--line-strong));
}

.support-launcher:focus-visible,
.support-launcher:hover {
  transform: translateY(-1px);
  box-shadow: 0 18px 34px color-mix(in srgb, var(--accent) 22%, rgba(0, 0, 0, .2));
}

.support-panel {
  pointer-events: auto;
  overflow: auto;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-lg);
  color: var(--text);
  background: var(--surface);
  box-shadow: var(--shadow-lg);
}

.support-panel-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-3);
  align-items: start;
}

.support-panel p {
  margin: 0;
  color: var(--text-soft);
}

.support-close {
  border-radius: 50%;
  display: grid;
  place-items: center;
}

.support-contact-card {
  margin: var(--space-3) 0;
  border-radius: var(--radius);
}

.support-contact-card span {
  color: var(--text-soft);
  font-weight: 700;
  text-transform: uppercase;
}

.support-contact-card a {
  color: var(--accent);
  overflow-wrap: anywhere;
}

.support-form {
  display: grid;
}

.support-form .textarea {
  resize: vertical;
}

.support-submit {
  width: 100%;
}

.support-admin,
.support-chat-history {
  margin-top: var(--space-4);
  padding-top: var(--space-4);
  border-top: 1px solid var(--line);
}

.support-admin-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-3);
  align-items: center;
  margin-bottom: var(--space-3);
}

.support-admin-head div {
  display: grid;
  gap: 2px;
}

.support-admin-head span {
  color: var(--text-soft);
}

.support-request-list {
  display: grid;
  gap: var(--space-3);
}

.support-request {
  display: grid;
  gap: var(--space-2);
  padding: var(--space-3);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface-muted);
}

.support-request-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-2);
  align-items: start;
}

.support-request-head div {
  display: grid;
  gap: 2px;
}

.support-request-head span:not(.chip) {
  color: var(--text-soft);
  font-size: .8rem;
  overflow-wrap: anywhere;
}

.support-request p {
  margin: 0;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.support-thread {
  display: grid;
  gap: var(--space-2);
  padding: var(--space-3);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface-muted);
}

.support-thread-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-2);
  align-items: center;
}

.support-thread-head span {
  color: var(--text-soft);
  font-size: .78rem;
  font-weight: 700;
  text-transform: uppercase;
}

.support-message-list {
  display: grid;
  gap: var(--space-2);
}

.support-message {
  display: grid;
  gap: 3px;
  border: 1px solid var(--line);
  background: var(--surface);
  overflow-wrap: anywhere;
}

.support-message.admin {
  justify-self: end;
  border-color: color-mix(in srgb, var(--accent) 32%, var(--line));
  background: color-mix(in srgb, var(--accent) 10%, var(--surface));
}

.support-message b {
  font-size: .78rem;
  color: var(--text-soft);
}

.support-reply-preview {
  display: grid;
  gap: 3px;
  padding: var(--space-2);
  border-left: 3px solid var(--accent);
  background: color-mix(in srgb, var(--accent) 8%, transparent);
  font-size: .86rem;
}

.support-reply-form,
.support-user-reply-form {
  display: grid;
  gap: var(--space-2);
}

.support-reply-form .textarea,
.support-user-reply-form .textarea {
  min-height: 82px;
}

body.class-quiz-locked .support-widget {
  display: none;
}

:root[dir="rtl"] .support-widget {
  right: auto;
  left: 18px;
  justify-items: start;
}

/* Keep support independent of optional spacing tokens in route stylesheets. */
.support-widget,
.support-admin-console,
#profile-support-history {
  --space-3: 12px;
  --space-4: 20px;
  --radius: 14px;
  --radius-lg: 20px;
}
.support-widget { gap: 10px; }
.support-launcher { order: 2; width: 46px; height: 46px; color: var(--text); background: var(--surface-3); }
.support-widget.open .support-launcher { display: none; }
.support-panel { width: min(400px, calc(100vw - 28px)); max-height: calc(100dvh - 118px); padding: 22px; overscroll-behavior: contain; }
.support-panel .workspace-label { display: flex; gap: 8px; align-items: center; font-size: 10px; letter-spacing: .1em; color: var(--text-soft); }
.support-panel .workspace-label i { width: auto; height: auto; padding: 0; border: 0; background: none; color: var(--accent); }
.support-panel h2 { margin: 12px 0 6px; font-size: 23px; }
.support-panel p { font-size: 13px; line-height: 1.6; }
.support-close { box-shadow: none; width: 30px; height: 30px; border-color: var(--line); }
.support-contact-card { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; border: 0; padding: 0; background: none; font-size: 12px; }
.support-contact-card span { font-size: 10px; }
.support-tabs { display: flex; gap: 4px; padding: 4px; margin: 20px 0; border: 1px solid var(--line); border-radius: 12px; background: var(--surface-muted); }
.support-tabs button { flex: 1; border: 0; border-radius: 8px; padding: 10px 8px; color: var(--text-soft); background: transparent; font: inherit; font-size: 12px; font-weight: 700; cursor: pointer; }
.support-tabs button[aria-pressed="true"] { color: var(--text); background: var(--surface-3); box-shadow: 0 1px 4px #0001; }
.support-tabs button:focus-visible, .support-thread summary:focus-visible, .support-request summary:focus-visible { outline: 2px solid var(--accent); outline-offset: 3px; }
.support-form { gap: 14px; }
.support-form.hidden { display: none; }
.support-form .field { display: grid; gap: 6px; }
.support-form label { margin: 0; font-size: 12px; }
.support-form .input, .support-form .textarea { padding: 10px 12px; border-radius: 10px; font-size: 14px; background: var(--surface-2); }
.support-form .textarea { min-height: 100px; }
.support-submit { margin-top: 2px; min-height: 42px; font-size: 13px; }
.support-chat-history { margin-top: 0; padding-top: 0; border-top: 0; }
.support-admin-head b { font-size: 15px; }
.support-admin-head span { font-size: 12px; }
.support-admin-head .btn { padding: 8px 10px; font-size: 12px; }
.support-empty { display: grid; justify-items: center; gap: 12px; padding: 28px 16px; text-align: center; color: var(--text-soft); border: 1px dashed var(--line); border-radius: 14px; }
.support-empty i { font-size: 24px; color: var(--accent); }
.support-thread, .support-request { display: block; padding: 16px; background: var(--surface-2); }
.support-thread summary, .support-request summary { cursor: pointer; list-style: none; }
.support-thread summary::-webkit-details-marker, .support-request summary::-webkit-details-marker { display: none; }
.support-thread summary b, .support-request summary b { overflow-wrap: anywhere; font-size: 14px; }
.support-thread summary b::before, .support-request summary b::before { content: '+'; display: inline-block; margin-inline-end: 10px; color: var(--text-soft); }
.support-thread[open] summary b::before, .support-request[open] summary b::before { content: '−'; }
.support-thread time, .support-request time { display: block; color: var(--text-soft); font-size: 11px; margin-top: 8px; }
.support-thread .support-message-list, .support-request .support-message-list { margin: 16px 0; }
.support-message { padding: 12px 14px; max-width: 90%; border-radius: 14px; font-size: 13px; line-height: 1.6; white-space: normal; }
.support-message span { white-space: pre-wrap; }
.support-message time { margin: 0; font-size: 10px; }
.support-status { padding: 5px 8px; border-radius: 20px; background: color-mix(in srgb, var(--accent) 12%, transparent); }
.support-status.resolved { background: var(--surface-3); }
.support-pagination { display: flex; justify-content: space-between; gap: 12px; margin-top: 16px; }
.support-pagination .btn { font-size: 12px; padding: 8px 12px; }
.support-pagination .btn:disabled { opacity: .35; cursor: default; }
.support-admin-console { margin-top: 0; }
@media (max-width: 480px) {
  .support-widget { bottom: max(76px, env(safe-area-inset-bottom)); right: 10px; }
  :root[dir="rtl"] .support-widget { left: 10px; }
  .support-panel { width: calc(100vw - 20px); padding: 18px; max-height: calc(100dvh - 96px); }
  .support-form .input, .support-form .textarea { font-size: 16px; }
  .support-thread-head, .support-request-head { grid-template-columns: minmax(0, 1fr) auto; }
}
.support-panel-head + .support-form { margin-top: 20px; }

/* The desktop button tucks away while scrolling down and returns on the way back up. */
.support-widget { transition: transform .25s ease, opacity .2s ease; }
.support-widget.is-tucked:not(.open) { transform: translateY(calc(100% + 120px)); opacity: 0; pointer-events: none; }
.support-widget.is-tucked:not(.open) .support-launcher { pointer-events: none; }
/* Phones open support from the navigation drawer, so the floating button stays out of
   the way; the panel still opens above the tab bar. */
@media (max-width: 930px) {
  .support-launcher { display: none; }
}
@media (prefers-reduced-motion: reduce) {
  .support-widget { transition: none; }
}