/** Support widget and conversation styles. */

.support-widget {
  position: fixed;
  right: 18px;
  bottom: 86px;
  z-index: 96;
  display: grid;
  justify-items: end;
  gap: var(--space-3);
  pointer-events: none;
}

.support-close,
.support-launcher {
  pointer-events: auto;
  border: 1px solid var(--line-strong);
  color: var(--text);
  background: var(--surface);
  box-shadow: var(--shadow-lg);
  cursor: pointer;
}

.support-launcher {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  color: white;
  border-color: color-mix(in srgb, var(--accent) 70%, var(--line-strong));
  background:
    linear-gradient(180deg, color-mix(in srgb, var(--accent) 88%, white), var(--accent));
}

.support-launcher:focus-visible,
.support-launcher:hover {
  transform: translateY(-1px);
  box-shadow: 0 18px 34px color-mix(in srgb, var(--accent) 22%, rgba(0, 0, 0, .2));
}

.support-panel {
  pointer-events: auto;
  width: min(430px, calc(100vw - 28px));
  max-height: min(760px, calc(100vh - 118px));
  overflow: auto;
  padding: var(--space-4);
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-lg);
  color: var(--text);
  background: var(--surface);
  box-shadow: var(--shadow-lg);
}

.support-panel-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-3);
  align-items: start;
}

.support-panel h2 {
  margin: 5px 0 4px;
  font-size: 1.2rem;
}

.support-panel p {
  margin: 0;
  color: var(--text-soft);
  font-size: .9rem;
}

.support-close {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  display: grid;
  place-items: center;
}

.support-contact-card {
  display: grid;
  gap: 3px;
  margin: var(--space-3) 0;
  padding: var(--space-3);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface-muted);
  font-size: .9rem;
}

.support-contact-card span {
  color: var(--text-soft);
  font-size: .78rem;
  font-weight: 700;
  text-transform: uppercase;
}

.support-contact-card a {
  color: var(--accent);
  overflow-wrap: anywhere;
}

.support-form {
  display: grid;
  gap: var(--space-3);
}

.support-form .textarea {
  min-height: 108px;
  resize: vertical;
}

.support-submit {
  width: 100%;
}

.support-admin,
.support-chat-history {
  margin-top: var(--space-4);
  padding-top: var(--space-4);
  border-top: 1px solid var(--line);
}

.support-admin-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-3);
  align-items: center;
  margin-bottom: var(--space-3);
}

.support-admin-head div {
  display: grid;
  gap: 2px;
}

.support-admin-head span {
  color: var(--text-soft);
  font-size: .82rem;
}

.support-request-list {
  display: grid;
  gap: var(--space-3);
}

.support-admin-console {
  margin-top: var(--space-4);
}

.support-request {
  display: grid;
  gap: var(--space-2);
  padding: var(--space-3);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface-muted);
}

.support-request-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-2);
  align-items: start;
}

.support-request-head div {
  display: grid;
  gap: 2px;
}

.support-request-head span:not(.chip) {
  color: var(--text-soft);
  font-size: .8rem;
  overflow-wrap: anywhere;
}

.support-request p {
  margin: 0;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.support-thread {
  display: grid;
  gap: var(--space-2);
  padding: var(--space-3);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface-muted);
}

.support-thread-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: var(--space-2);
  align-items: center;
}

.support-thread-head span {
  color: var(--text-soft);
  font-size: .78rem;
  font-weight: 700;
  text-transform: uppercase;
}

.support-message-list {
  display: grid;
  gap: var(--space-2);
}

.support-message {
  display: grid;
  gap: 3px;
  max-width: 92%;
  padding: var(--space-2);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.support-message.admin {
  justify-self: end;
  border-color: color-mix(in srgb, var(--accent) 32%, var(--line));
  background: color-mix(in srgb, var(--accent) 10%, var(--surface));
}

.support-message b {
  font-size: .78rem;
  color: var(--text-soft);
}

.support-reply-preview {
  display: grid;
  gap: 3px;
  padding: var(--space-2);
  border-left: 3px solid var(--accent);
  background: color-mix(in srgb, var(--accent) 8%, transparent);
  font-size: .86rem;
}

.support-reply-form,
.support-user-reply-form {
  display: grid;
  gap: var(--space-2);
}

.support-reply-form .textarea,
.support-user-reply-form .textarea {
  min-height: 82px;
}

body.class-quiz-locked .support-widget {
  display: none;
}

:root[dir="rtl"] .support-widget {
  right: auto;
  left: 18px;
  justify-items: start;
}